Prepared by Andrew Herbert · AI Strategist · REMAP.ai
Total Health Choice runs on 14 years of trust and 200+ five-star reviews — but the admin behind it is scattered across practice management software, NotebookLM, and whatever your 50+ mobile clinicians can find on the road. You’ve already found the right first project for your GM to build. The harder part — actually implementing it — is where we start.
We do not need to imagine the friction. You described it. Here it is reflected back — because solving it starts with making sure you know we actually heard it.
“If we can create a dashboard where it’s all just one place, instead of them having to go to five different places.”
“Even if she learns it, which is really great, ultimately her time can’t be spent building — implementing.”
“It’s client data, so we have to be very careful with that.”
Specific to a business like yours — with the complexity, team, and clients you are managing.
Picture a Tuesday. A clinician finishes an in-home session and does a verbal note dump into a note-taker built for your workflow. The transcription lands directly in your practice management system — no manual write-up, no per-seat vendor add-on.
Your policies, procedures, and NDIS reporting steps live in one searchable place your whole team can ask questions of — inside the Google Workspace tools you already use, not across five different logins.
The admin workflow your GM Lara already scoped gets built and implemented by a dedicated engineer — not squeezed into a week that’s already full of client care.
Before this conversation, we ran a quick audit on your website — checking how Total Health Choice appears to AI search engines. What we found matters, and most businesses have no idea this is happening to them.
Total Health Choice has built something rare in allied health — 200+ five-star reviews and 14 years of NDIS-registered trust. But when we checked how AI search engines read totalhealthchoice.com.au, most of that authority doesn’t translate into what ChatGPT or Google’s AI Overviews can extract and cite.
We fix the three gaps the audit identified. Your homepage content becomes readable to AI crawlers. Structured answer content goes in so AI engines can extract what Total Health Choice does. Your credentials are wired into structured data that AI search engines can verify, cite, and surface when someone asks for a business like yours.
We build the dashboard concept you already outlined — a single searchable home for policies, procedures, and practice information, connected to your Google Workspace so your 50+ mobile clinicians can find what they need from the road.
A compliant note-taking layer that lets clinicians do a verbal note dump after each in-home session, with the transcription filed directly into your practice management system — no manual write-up.
A dedicated layer between your systems and any AI tool you connect, built to NDIS and healthcare data-handling standards, so client information never leaves your control without your knowledge.
The four projects above are what we identified without looking inside Total Health Choice. The AI Adoption Pathway is what happens when we do.
In month one — running alongside the candidate selection and the four identified projects — your team completes the AI Adoption Pathway surveys. We map every process, every friction point, every place where time is being lost or value is being left on the table.
Andrew holds a strategy session with you at the end of week two to three. What comes out is a prioritised, ROI-ranked plan of AI opportunities specific to Total Health Choice. Not a generic framework. Your plan. Your specialist works from it every week, reviewed every quarter.
The four projects give you momentum from day one. The Pathway gives you direction for everything that follows.
All engagements are a minimum three-month term, billed monthly in Australian dollars. Rates are fixed for the full engagement.
Infrastructure costs and Private AI hosting quoted separately. Full details at remap.ai/aispecialist
A clear sequence. Every step is managed by REMAP — your involvement is focused and minimal.
You sign the engagement agreement. Billing begins. The specialist search opens immediately, and we send your team the AI Adoption Pathway surveys so that process runs in parallel from day one.
We build your panel of three matched specialists. You meet all three and make your selection — typically completed by the end of week two. Pathway surveys are completed by your team in this window, running alongside.
Your specialist joins Total Health Choice and can initiate all four identified projects from day one. The AI Adoption Pathway audit wraps up. Andrew holds your strategy session — the full roadmap is built, reviewed together, and handed to your specialist as their expanded work queue.
Your specialist works from the full roadmap — the four identified projects running to completion, alongside newly prioritised opportunities from the Pathway audit. First quick wins typically ship in this window. Delivery continues, reviewed and reprioritised quarterly.
You have done the hard part — you know what needs to change. The next step is simply beginning. Everything from here is managed by REMAP.