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Privacy Policy

 

At REMAP.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website, products, or services, you agree to the practices described here.

1. Information We Collect

 

We may collect the following categories of personal data:

  • Personal Details: Name, email address, phone number, job title, and company information.
  • Business Data: Information related to your business operations that you choose to share with us.
  • Usage Data: How you interact with our website, tools, and communications.
  • Technical Data: Browser type, device type, and IP address for security and troubleshooting.
  • Cookies/Tracking Data: Information collected via cookies and similar technologies (see Section 7).

2. Legal Basis for Processing

 

We process your personal data under the following legal bases:

  • Consent: When you voluntarily provide your data via our contact forms or opt in to marketing communications.
  • Contractual necessity: When we need your data to deliver products or services you have requested.
  • Legal obligation: When we must retain certain records to comply with tax, accounting, or other regulations.
  • Legitimate interest: To improve our services, maintain security, and prevent fraud — provided your rights are not overridden.

3. How We Use Your Information

 

We may use your information to:

  • Provide and deliver our products and services.
  • Communicate with you about inquiries, updates, offers, and relevant business insights.
  • Improve our offerings based on client feedback and usage patterns.
  • Maintain security, prevent fraud, and ensure compliance with applicable laws.

We will not use your data for purposes incompatible with those listed above without your explicit consent.

 

4. Data Sharing

We do not sell, rent, or trade your personal or business data.
We may share your information only with:

  • Service providers who assist us in delivering services (bound by confidentiality agreements).
  • Legal authorities when required by law or to protect our legal rights.
  • International transfers: If we transfer data outside the EU we use Standard Contractual Clauses or other safeguards approved by the European Commission.

 

5. Data Retention

We keep personal data only as long as necessary:

  • Inquiry form data: Retained for up to 12 months unless you become a client.
  • Client data: Retained for 7 years to meet contractual and legal obligations.
  • Marketing data: Retained until you withdraw your consent or unsubscribe.

 

6. Your Rights

You have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct inaccuracies in your data.
  • Erasure: Request deletion of your data (unless legally required to retain it).
  • Portability: Receive your data in a structured, machine-readable format.
  • Restriction: Request we limit how we use your data.
  • Object: Opt out of direct marketing or certain legitimate interest processing.
  • Withdraw consent: Where processing is based on consent, you may withdraw at any time.
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7. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Enable core functionality (e.g., forms, navigation).
  • Measure usage patterns and improve performance.
  • Personalize content and communications.

Non-essential cookies will only be used if you consent via our cookie banner. You may withdraw consent at any time by adjusting your browser or cookie settings.

 

8. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Access is restricted to authorized personnel only.

9. Contact Information

If you have questions, concerns, or complaints about how we handle your data, you can contact us at:

Email: hello@remap.ai